Today Ops
Staff access
Open the admin CRM
Use a KMEC staff account. Production sign-in is through Google or Meta and is matched to your staff role.
Use staff token fallback
Command center
Run the guest services CRM.
Triage requests, guests, tasks, dining, content, partners, resources, reviews, and settings from one stable admin workspace.
Priority queue
Open requests
Tonight
Dinner service
Today
Booked sessions & prep
Internal work
Today's staff tasks
Experience
Feature modules
Team
Staff notes
Guest records
Stay directory
Keep stay records simple: guest, cabin, dates, status, stay code, and preferences. Mark guests checked in or checked out directly from the cards.
Directory
Guest directory
Archive & outreach
Archived guests / alumni list
Archive checked-out or cancelled guests so they stop appearing in active operations. They remain available for manual return-guest outreach, email export, or future campaigns.
Catch-all operations
Guest request triage center
This is the one place to triage service requests, massage/yoga/tour/farm reservations, dining charge-review items, and unread guest messages.
Service-only view
Service request queue
Live concierge
Interactive guest chat
Guest contact options
Open a prepared handoff through WhatsApp, SMS, email, phone, Google Business, Telegram, or Messenger where configured.
Conversation
Guest thread
Active
Archived conversation list
Kitchen command center
Dining calendar
Run daily service, weekly planning, availability, kitchen prep, and recipes from one clean workspace. Guests only see published slots inside their stay range.
Today
Meal and snack periods by day
Week
Seven-day dining plan
Month
Availability and guest-visible status
Use month view for fast availability scanning and bulk guest-visibility updates.
Live calendar
Kitchen prep view
Recurring menus
Menu templates & recipes
Create reusable breakfast, lunch, and dinner menus with ingredients, recipe notes, prep time, shelf life, and dietary tags. Apply a template to any menu day from here.
Reports
Reports Command Center
Kitchen counts, charge review, guest notes, and office prep.
Operations schedule
Schedule Command Center
Quick create
Dispatch board
Today Dispatch + Day Timeline
Day Timeline
Selected day
Digital guidebook
Guide Command Center
Keep guest instructions accurate, active, and easy to act on.
Live guide
Guest guide cards
Property experience
Garden map, self-guided tours, and daily meditations
Manage offline-friendly garden stops, route cards, and guided meditation content. Production media should come from R2 public thumbnails or authenticated/signed full media URLs.
Map shell
Interactive property map
Preview
Published map stops
Map stops
Add / edit garden stop
Stops
Map stop inventory
Tours
Self-guided route
Routes
Self-guided tours
Meditations
Guided meditation library
Assignments
Daily meditation schedule
Guest portal
Modules and touchpoints
Promote & upsell
Optional guest services
Add or edit optional service
Create guest journey
Journey steps
Add or edit journey step
Automated messaging
Templates
Add or edit automation template
Team chat
Internal staff notes
Post team note
Marketplace operations
Partners & Experiences
Run the experience marketplace from provider supply through reviewed offerings, live availability, guest bookings, fulfillment, and payouts.
1 Onboard supply
2 Review info
3 Publish offers
4 Open availability
5 Confirm bookings
6 Close payouts
Providers
Vetted staff list
Add massage therapists, guides, yoga/meditation facilitators, farm activity leaders, and transportation contacts. Hidden providers can still be assigned internally.
Provider intake
External provider applications
Send providers to the application page. Staff reviews applications before providers become active supply.
Approved provider portal
Updates, compliance, and conversations
Approved providers submit profile, service, availability, compliance, revenue, and message updates here before anything becomes guest-facing.
Communication
Provider message queue
Offerings
Guest-facing experience menu
Offerings are what guests see. Filter the catalog by supply readiness, provider coverage, category, and live availability.
Availability
Time slot inventory
Slots control what guests can actually reserve. Close or hide slots when a provider, room, or guide is unavailable.
Bookings
Confirm and fulfill experience requests
Move requests through pending confirmation, provider notified, confirmed, and completed/closed while keeping provider and resource assignment visible.
Provider accounting
Revenue, payout, and report review
Review provider reports, confirm KMEC fee collection, approve payouts, and keep accounting status visible.
Rooms, spaces, and service capacity
Resource center
Allocate physical resources before confirming providers: Yoga Hale, Meditation Hall, massage room, dining service, farm/garden area, and pickup zones.
Inventory
Resource inventory
Calendar
Resource allocations
By day
Internal operations
Operations Dispatch
Fast staff dispatch for guest work, dining prep, resources, errands, setup, cleaning, and blocked work.
Dispatch
Operations Dispatch
Schedule
Day task list
Staff & users
Staff Directory
Manage staff/role buckets, provider portal access metadata, WhatsApp numbers, and reminder handoffs.
Roster
Staff and role buckets
Account access
Staff and provider users
This local prototype tracks access status only. Production needs backend auth, reset tokens, MFA, role checks, and audit logs.
Reminders
Tasks due soon
Guest shop
Inventory & onsite items
Publish simple guest-facing inventory items. Production can later connect this to Shopify, Etsy, onsite checkout, or Shift4.
Inventory
Published shop items
Reviews growth
Review Growth Center
Review link ready
Private feedback -> invite -> public review -> testimonial
Invite
Ask at the right moment
Message preview
Recover
Close the loop
Promote
Public proof
Moderate
Feedback and photos
Guest photos stay pending until staff approves them. Marketing use requires explicit consent and staff approval.
Broadcast
Publish announcement
Live